h31's Privacy Policy

01 Definitions and Scope

The following terms are used in this Privacy Policy with the meanings set out below:

• "Platform" means the h31.cam website and all related services.
• "User" or "You" means any person, registered or unregistered, who accesses the Platform.
• "Personal Information" means any information that can directly or indirectly identify you.
• "Processing" means any operation performed on data including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Cookie" means a small data file stored in your browser that helps remember your session and preferences.

This Policy applies to all users residing in Bangladesh who have created an account on the h31 platform or who have only browsed the website. This platform is intended for users aged 21 and above only.

02 What Information We Collect

h31 collects the following categories of personal information:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number (for bKash, Nagad, Rocket, Upay verification)
• National ID card or passport details (as part of the KYC process)

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Payment method information (bKash, Nagad, Rocket, Upay, last digits of bank account number)
• Transaction history

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and login date and time (per Bangladesh Standard Time, BST UTC+6)
• Referrer URL and click patterns

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus usage records
• Self-set limits related to responsible gaming

2.5 Support Communications

• Content of communications made to customer support via live chat and email

03 Methods of Data Collection

h31 collects information in the following ways:

• Directly provided: When you fill in forms to create an account, log in, deposit, or withdraw.
• Automatically collected: Technical information is collected through cookies, log files, and analytics tools.
• Payment processors: Transaction verification information from payment partners such as bKash, Nagad, Rocket, and Upay.
• KYC verifiers: Approved third-party verification services for identity verification.

04 Purpose of Data Use

We use the information collected for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Payment processing: To securely process deposits, withdrawals, and transactions. Minimum deposit ৳100 and withdrawal ৳500.
• KYC and fraud prevention: To verify your identity and prevent money laundering.
• Age verification: To ensure the platform is used only by users aged 21 and above.
• Customer service: To provide support in Bengali via 24/7 live chat.
• Technical improvement: To improve platform performance and user experience.
• Responsible gaming: To identify excessive gaming and provide necessary assistance.
• Legal compliance: To comply with applicable laws and regulatory authority guidelines.
• Bonuses and promotions: To manage the welcome bonus, VIP program, and other promotional offers.

05 Data Sharing and Disclosure

h31 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with partners involved in payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification (KYC), and technical infrastructure. These partners operate under strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed to comply with a court order, a lawful request from a government authority, or a legal obligation.

5.3 Fraud Prevention

Information may be shared with authorized agencies to prevent fraud, money laundering, or other illegal activities.

5.4 Business Restructuring

In the event of a company merger or acquisition, information may be transferred after notifying users in advance. The new owner will also be bound to comply with the terms of this Privacy Policy.

06 Cookies and Tracking Technologies

The h31 platform uses cookies and similar tracking technologies. These are used for the following purposes:

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics cookies: To understand how users interact with the platform so we can improve our services.

You can reject cookies by changing your browser settings, but this may limit some functionality of the platform.

07 Data Retention Period

h31 retains your personal information only for as long as necessary:

• Active account data: For the entire duration that the account remains active.
• Financial transaction data: For the period required by legal obligations.
• After account closure: Necessary information may be retained for a specified period for legal, regulatory, and fraud prevention reasons.
• Analytics data: May be retained in anonymized form for an extended period.

At the end of the retention period, data is securely deleted or anonymized.

08 Data Security Measures

h31 has adopted industry-standard security measures to protect your information:

• SSL/TLS encryption: Every connection is secured by SSL encryption, keeping your data safe in transit.
• Data encryption: Stored sensitive information is kept in encrypted format.
• Access control: Only authorized personnel can access your information.
• Regular security audits: Regular audits are conducted to identify vulnerabilities.
• Two-factor authentication: Optional two-factor verification for additional account security.
• Incident response plan: A plan is in place for rapid response and user notification in the event of a security breach.

However, no data transmission over the internet can be guaranteed to be completely secure. We make every effort to protect your information but cannot guarantee absolute security.

09 Your Rights

As a user of h31, you have the following rights:

9.1 Right to Access

You may request at any time to know what information we hold about you and how it is being used.

9.2 Right to Correction

If any of your information is inaccurate, you can request a correction. This can be done by logging into your account or through support.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

9.4 Right to Object to Processing

You may object to the use of your information for specific purposes, such as marketing communications.

9.5 Data Portability

You may request a copy of your account information.

To exercise any of the above rights, write to [email protected] or contact us via live chat. We will respond within a reasonable time after receiving your request.

10 Privacy of Minors

The h31 platform is intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information has been collected from a minor, we will immediately close that account and delete the relevant information. If you believe a minor has opened an account, please notify us at [email protected].

11 International Data Transfers

For technical service requirements, your information may be processed internationally by h31. Regardless of where the data is processed, the level of protection set out in this Privacy Policy will be maintained. All our international service partners operate under appropriate data protection agreements.

12 Policy Changes

h31 may update this Privacy Policy from time to time. For any significant changes:

• A notice will be displayed on the platform.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the Policy will be changed.

Continued use of the platform after any changes will be considered as your consent to the new policy.

13 Contact Us

For any questions, complaints, or requests regarding privacy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We try to respond to all privacy-related requests as quickly as possible.